1. Introduction
kloudboard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our content creation and social media management platform.
2. Information We Collect
2.1 Account Information
When you create an account, we collect your email address, name, and authentication credentials through our secure authentication provider (Supabase).
2.2 Social Media Data
When you connect your social media accounts, we access data through official APIs from the following platforms:
- YouTube: Channel information, video analytics, subscriber counts, and revenue data (via YouTube Data API and YouTube Analytics API)
- Twitter/X: Profile information, tweet engagement, and follower data
- Instagram: Profile information and media engagement metrics
- TikTok: Profile information and video performance data
- Facebook: Page information and engagement insights
2.3 Content Data
We store scripts, content drafts, and other creative materials you create within our platform. This includes AI-generated content and your edits.
2.4 Usage Data
We collect information about how you interact with our platform, including features used, time spent, and actions taken.
3. How We Use Your Information
- Provide and maintain our services
- Display your social media analytics in a unified dashboard
- Generate AI-powered content suggestions and scripts
- Process payments and manage subscriptions
- Send service-related communications
- Improve and optimize our platform
- Comply with legal obligations
4. Data Storage and Security
We implement industry-standard security measures to protect your data:
- All social media OAuth tokens are encrypted at rest using AES-256 encryption
- Data is transmitted using TLS/SSL encryption
- We use Supabase for secure data storage with row-level security
- Payment information is processed securely through Stripe
5. Third-Party Services
We integrate with the following third-party services:
- Supabase: Authentication and database services
- Stripe: Payment processing
- Google APIs: YouTube and Calendar integration
- Twitter API: Twitter/X integration
- Meta APIs: Instagram and Facebook integration
- TikTok API: TikTok integration
- Anthropic/Google AI: AI content generation
- Resend: Email communications
6. Data Sharing
We do not sell your personal information. We may share data only:
- With service providers who assist in operating our platform
- When required by law or to protect our rights
- With your consent or at your direction
- With team members you invite to collaborate (limited to shared workspace data)
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and associated data
- Disconnect social media accounts at any time
- Export your content and data
- Opt out of marketing communications
8. Data Retention
We retain your data for as long as your account is active. Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law. Social media tokens are immediately revoked upon disconnection.
9. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes.
10. Children's Privacy
Our service is not intended for users under 18 years of age. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at: support@kloudboard.com